Revenue per Unit52% Increase
Unit-Level Visibility100 %
The Customer’s Challenge
This major retailer faced a significant challenge in its returns process. Lacking dedicated facilities, it was forced to liquidate full truckloads of returned goods for pennies on the dollar with minimal visibility. There was an urgent need for a system to power three new, dedicated facilities, managing the entire process from receiving and conditioning to put-away and fulfillment to maximize product value.
Returns Management System
A consolidated technology platform that spans the entire lifecycle of a return — from initiation, to repurchases/exchanges, return methods, receiving, restock, resale, and even recommerce. While many retailers and 3PLs use disparate applications to manage touchpoints in the returns lifecycle, there are many benefits to using a singular system for returns management.
52% increase in gross revenue per unit, driven by efficient returns processing and new recovery channels.
10+ new recovery channels enabled, diversifying resale opportunities.
100% visibility into unit-level performance, establishing a foundation for data-driven decision-making.
New dedicated facilities launched in just 3 months per site.
*The stated benefits are based on customer estimates. Actual results may vary depending on conditions and environment.
By efficiently processing returned goods and expanding recovery channels, we extend the lifecycle of products that might otherwise have been discarded, contributing to waste reduction.
Reselling returned products in specialized markets extends their lifespan and creates new revenue streams, contributing to the realization of a circular business model.
**The contributions described are based on a specific case study. Results may vary depending on conditions and environment, and similar outcomes are not guaranteed in all implementations.
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