Shipper Inquiry Response Time1,150h/month Reduction
Dispatch Manager Coordination Time2,760 h/month Reduction
Administrative WorkloadApprox. 80 % Reduction
The Customer’s Challenge
FUKUOKAUNYU faced increasingly complex vehicle dispatch planning due to rising shipment volumes and diversifying delivery needs, which elevated the risk of human error. In addition, the company was confronting severe labor shortages across a wide range of roles, including drivers, forklift operators, and dispatch managers. Their operations, which relied on analog methods like paper, phone, and FAX, had reached their limits in terms of operational efficiency and information sharing. Traditional visual inspections and partial digitalization were insufficient for visualizing entire operations, making the optimization of the entire supply chain an urgent priority.
ZetesChronos™ / Delivery Execution System (Implemented in 2023)
Real-time visibility of delivery status: Prevents mis-deliveries and delays through real-time tracking.
Improved efficiency and reduced errors on the frontline:Digitalizes tasks to reduce errors and workload, enhancing delivery quality.
ZetesMedea™ / Warehouse Execution System (To be implemented in 2025)
Productivity improvement: Optimizes in-warehouse processes by integrating with existing systems, providing real-time visibility of work instructions and progress.
Task standardization:Standardizes processes from loading onto trunk-line trucks to unloading, creating an efficient work environment where forklift operators can check instructions on tablets.
Achieved a reduction of 1,150 hours/month in handling inquiries from shippers and 2,760 hours/month in coordination among drivers and dispatch managers.
Furthermore, by enabling real-time tracking of truck
loading and unloading status in the warehouse, administrative workload was reduced by approximately 80%.
In addition to operational efficiency, centralized information management and real-time sharing have also led to an improvement in service quality.
*The stated benefits are based on customer estimates. Actual results may vary depending on conditions and environment
Task standardization through digitalization facilitates the rapid onboarding of new personnel, helping to alleviate labor shortages.
Efficient delivery planning and real-time progress management reduce unnecessary mileage and redeliveries, contributing to lower CO₂ emissions.
**The contributions described are based on a specific case study. Results may vary depending on conditions and environment,and similar outcomes are not guaranteed in all implementations.
